Required Order Information

Custom imprint orders will not begin processing until artwork and sales orders are approved and payment terms are followed.

Payment Terms

We require full payment to begin an order.  Checks received with non sufficient funds will be charged $35 for each processing attempt.

Quotes

Quotes provided by Wearable Art  expire 10 days from the date they were created. Quotes may vary from business to business 

Sales Orders

Once you accept our estimate it will be converted into a sales order. Your sales order will provide you with the details of your order. Sales orders must be signed or approved via email/text before your order will begin processing.

Mockups

A design mockup will be provided with each sales order within 48 to 72 business hours. Mockups must be signed or approved via email/text before your order will begin processing.

Design Submission

All designs submitted by customers must meet the requirements of Wearable Art . All designs must be submitted with a corresponding purchase order or job name. For design requirements please see our artwork guidelines.

Imprint Placement

The imprint placement will be specified on sales order and design mockup. Precise location will slightly differ on each garment.

Minimums Orders

Most apparel items do not require a minimum quantity.

Pre-Production Sample

Pre-Production Samples are available upon request. These orders will require the standard turnaround time and individual unit cost.

Order Turnaround

Most imprinted apparel orders are completed in 7-10 business days from customer deposit and both sales order and design mockup approval. This does not include weekends, company holidays, days in transit or custom art time. Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order. Special orders requiring individual bagging, custom finishing and or special effect imprints may require a longer turnaround.

Rush Orders

We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. You may not cancel a rush order once your order is placed.

Change Orders

Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.

Cancellations

Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.

Returns / Refunds

Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). within 24 hours.

Customs, Duties and Taxes

Wearable Art ​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Wearable Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.